Frequently asked questions

How do I order at Cozydunes in the online shop?

Choose a product from the different categories, color, if necessary fill and size select, add to cart and follow the instructions.

How much are the shipping costs?

Free standard shipping available within Germany. Cozydunes works with DPD and DHL

24h Express Delivery within Germany and Shipping within Europe 30.00 Euro are available, please contact us at for more information.

What are the payment options available?

Paypal, Credit Card, Bank-Transfer

When will the order be delivered?

The delivery time for products which are on stock usually takes 5-10 workdays. The shipping time for Custom made products varies so please feel free to contact us directly. 

Can I return or exchange my order?

For returns and exchanges, please contact us at

The statutory right of revocation of 14 days applies.

How can I wash or clean my Cozydunes cushions?

All Cozydunes products have a removable cover that can be washed or cleaned.

Please refer to the washing instructions on the product page or on sewn-in washing labels in relation. 

Can I refill my Cozydunes cushions?

We sometimes offer refill packs depending on available supply. Please contact us at

Filled Inlets can be ordered.

Are products available in custom sizes and quantities and special projects?

We can make cushions according to your ideas, for example:

- with special dimensions in specific or personalized colors and fabrics

- with printed logo or design on the cover

We work together with designers and businesses for their special projects.

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