Frequently asked questions

How do I order at Cozydunes in the online shop?

Choose a product from the different categories, color, if necessary fill and size select, add to cart and follow the instructions.

How much are the shipping costs?

Within Germany the shipping costs are 6.00 EUR for orders with a value below 80.00 EUR, and 12.00 EUR for orders with a value of 80.00 EUR or more. For deliveries to the other member states of the European Union the shipping costs are 34.50 EUR per order. Free shipping is not offered. All prices are total prices and include statutory VAT. The full details are in our shipping policy.

Do you ship outside the European Union?

Our online shop delivers within the European Union only. For deliveries to Switzerland, Liechtenstein, Norway or the United Kingdom, please write to hello@cozydunes.com and we will prepare an individual quote for you. Please note that customs duties and import taxes charged in the country of destination are payable by the customer.

What are the payment options available?

PayPal and PayPal Express, credit and debit card, Apple Pay, Google Pay, Klarna, and prepayment by bank transfer.

When will the order be delivered?

The delivery time for products which are on stock usually takes 5-10 workdays. The shipping time for Custom made products varies so please feel free to contact us directly. 

Can I return or exchange my order?

As a consumer you have a statutory right of withdrawal of 14 days. You can declare your withdrawal by email to hello@cozydunes.com or by using the withdrawal button that is available on every page of this shop. You bear the direct cost of returning the goods. The details are set out in our withdrawal policy.

How can I wash or clean my Cozydunes cushions?

All Cozydunes products have a removable cover that can be washed or cleaned.

Please refer to the washing instructions on the product page or on sewn-in washing labels in relation. 

Can I refill my Cozydunes cushions?

We sometimes offer refill packs depending on available supply. Please contact us at hello@cozydunes.com.

Filled Inlets can be ordered.

Are products available in custom sizes and quantities and special projects?

We can make cushions according to your ideas, for example:

- with special dimensions in specific or personalized colors and fabrics

- with printed logo or design on the cover

We work together with designers and businesses for their special projects.

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